When my printer's type began to grow faint, I called a local repair shop, where a friendly man informed me that the printer probably needed only to be cleaned. Because the store charged $125 for such cleaning, he told me, I might be better off reading the printer's manual and trying the job myself.
Pleasantly surprised by his candour, I asked, 'Does your boss know that you discourage business?'
'Actually it's my boss's idea, 'the employee replied sheepishly. 'We usually make more money on repairs if we let people try to fix things themselves first.'
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